Antanas Bakšys
CEO & Co-founder, Laris Lab
Antanas Bakšys is a serial tech entrepreneur and a pioneer in agentic AI. He currently leads Laris Lab, a startup studio building AI agents for customer support. Previously, Antanas was the co-founder and CEO of SearchNode, one of Europe’s leading e-commerce search platforms, which was acquired by Nosto in 2022.
By: SalesManago Blue Hall
AI in Customer Support: Reality Check on Hype, Failures, and Finally... Success?
There is a lot of noise about how AI is replacing humans in customer support, reducing costs, and increasing customer satisfaction. In this keynote, agentic AI pioneer and tech entrepreneur Antanas Bakšys cuts through the hype and reveals the reality from today's ecommerce businesses. He’ll review case studies, including costly failures, lessons from local Lithuanian companies, and highlight Klarna’s success in replacing 700 human agents while saving $40 million. Discover what truly works in AI customer support and if your organization can already benefit from it.