Speakers

Tomas Raišelis

Head of sales for the Baltic region I Venipak

About speaker:

Tomas Raišelis, Head of sales for the Baltic region at the international delivery company Venipak. Tomas has been leading the sales department for four years, implementing various customer care and process excellence projects.

Topic: "What are parcel services hiding out and why should every business care?"

Blue Hall

Presentation in Lithuanian. Use the Interactio App (#ecomexpo22) for English translation.

Delicate nuances that e-commerce businesses should ask their last-mile delivery partner, but in most cases, they don’t. A delivery partner can become a strong support for the company. However, to achieve that, the client needs to define measurables to see the actual value. So, how are we going to measure it? Let’s start by comparing service providers and their customer service excellence processes.

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