About speaker:

Head of Business Development for DACH at StrongPoint. Innovation and digitalization enthusiast. E-grocery and Last Mile expert.

Topic: "How Click & Collect can become a viable business and increase the customer experience"

Retailers using in-store fulfilment and using the store as a pickup location is the fastest and easiest way to start e-commerce and leverage their existing assets, their stores and staff. Tobias Kern from StrongPoint will present how Lithuanian retailers can learn from the market trends in Europe. For example, in Sweden where retailers achieve e-grocery profitability even when faced with some of the highest labour rates in the world. We will go through case studies of retailers that have been laser-focused on hyper-efficiency in their in-store order picking processes and why they are embracing unmanned self-service pickup solutions to maximise their e-store profitability.