About speaker:

Luis is the Business Development Manager and Sales Team Lead at Outvio, responsible for managing the Sales Team and building the sales strategy for markets such as Lithuania, Latvia, Estonia, Germany, Poland, Spain, Portugal, and more. In 2014, Luis started his career in the Marketing and IT field and, later on, in Consultancy and Training where he had the opportunity to work with more than 500 different companies for more than 5 years. He holds a Business Strategy and Negotiation certification from Harvard University, a field he has always been passionate about, and a Master’s degree in Economics and Business Sciences, from the University of the Azores.

Topic: "The Last Frontier of eCommerce: a Unified Post-Checkout Strategy"

It is becoming more and more evident that, in e-Commerce, the purchase does not end with the payment. And it is not only a matter of ensuring smooth communication with the customers. It’s about doing so in an automated and personalized way and making the most of a unified post-checkout strategy to increase sales, reduce costs, and improve customer satisfaction.